Scheduling & Fees


For outpatient therapy, sessions may be scheduled in various time increments based on need or preference. A 24-hour notice for cancellations is requested.

For community based therapy as referred by county social services or corrections, please discuss scheduling with your therapist and your county worker.

For outpatient therapy, please call FACTS to discuss the rates for our services. Sessions are billed by the therapeutic hour (50 minutes). Payment or co-pays (depending on your insurance coverage) are due at the time of service. Cash, personal checks, and Visa/MasterCard/Discover are accepted. Charges for out of office work, travel time and telephone consultation will be billed to you at the next session and payment will be required at that time. Routine calls fewer than 10 minutes and time spent scheduling appointments will not be billed to you.

For community based therapy as referred by county social services or corrections, please discuss fees and payments with your therapist and your county worker.

Other Payment Methods Accepted: Insurance, Employee Assistance Programs


Many insurance plans cover outpatient mental health services. FACTS staff will verify your coverage with your insurance provider, however, it is your responsibility to check with your insurance carrier for specific information regarding your coverage. If you plan to seek reimbursement from your insurance company, please be advised that most insurance companies require a statement of the type of services rendered and a diagnosis. In addition, some carriers require more detailed information such as progress reports or treatment summaries. Please sign an informed consent for release of information if you plan to have FACTS seek reimbursement from your insurance carrier.

For those individuals who do not have insurance we do offer a sliding fee scale.

We also accept all major credit cards to facilitate the payment of your co-pay or deductibles or other fees related to treatment.

Please be aware that authorization for treatment by your insurance carrier does not ensure payment to a provider. If your insurance carrier refuses payment for any reason, you are responsible for your bill.

We accept all insurance plans and have provider relationships with:


America's PPO



Blue Cross Blue Shield of MN

Cigna & Great West Health Care



Health Partners Medica



Medical Assistance

Preferred One











United Behavioral Health



United Health Care