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CONTACT US The
main telephone contact number for FACTS is 952-936-2800.
This number is answered by a 24-hour answering service.
The answering service staff will route calls appropriately during business hours
and to an on-call clinician after hours. Our confidential and secure fax number is 651-405-0358. FACTS can receive faxes 24 hours a day. You will be provided with the direct contact phone number for your clinician
once your care is established. Clinicians each maintain a confidential 24-hour, time-stamped voice mail service so that you may leave messages for them. We make every attempt to check messages regularly during the week and attempt to return calls within 24 hours. Clinicians typically do not check voice mail messages on weekends unless they have made specific arrangements to do so. In the event of an emergency call 911 or your local police department. You may use the following contact for non-emergency crisis: | Your County Crisis Response Team: Dakota County:
952-891-7171
Hennepin County:
612-348-2233 (Child)
612-873-3161 (Adult)
612-379-6363 (Crisis Connection)
Ramsey County:
651-774-7000 (Child)
651-266-7900 (Adult)
Carver & Scott Counties:
952-442-7601
Washington County:
651-291-6795 After Hours
651-777-5222 HSI |
If your clinician is unavailable for an extended period of time, you will be provided with the name of a colleague to contact, if necessary.
FACTS staff can be reached by e-mail at contact@facts-mn.org or at your clinician's individual e-mail address.
If you wish to use e-mail as a means of communication, please complete and sign the following request and acknowledgement form:
 CONSENT FOR EMAIL COMMUNCATIONHowever, due to the insecure nature of electronic communications, please be advised that the privacy of your health information cannot be fully ensured when transmitted by e-mail.
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