FAMILY, ADOLESCENTS & CHILDREN THERAPY SERVICES, INC.

CONTACT US

The central telephone contact number for FACTS is 952-936-2800. This is a 24-hour answering service that will route calls appropriately during business hours. Additionally, for after hours support, calls will be routed to an on-call clinician.

Our confidential and secure fax number is 651-405-0358. FACTS can receive faxes 24 hours a day.

You will be provided with the direct contact phone number for your clinician as your care is established. Clinicians each maintain a confidential 24-hour, time-stamped voice mail service so that you may leave messages for them. We make every attempt to check messages regularly during the week and attempt to return calls within 24 hours. Clinicians typically do not check voice mail messages on weekends unless they have made specific arrangements to do so.

In the event of an emergency call 911 or your local police department.

You may use the following contact for

non-emergency crisis:

  • First Call For Help 211 or 651-291-0211

  • Your Primary Care Physician

Your County Crisis Response Team:

Dakota County:  
952-891-7171

Hennepin County:
612-348-2233 (Child)
612-873-3161 (Adult)
612-379-6363 (Crisis Connection)

Ramsey County:
651-774-7000 (Child)
651-266-7900 (Adult)

Carver & Scott Counties:
952-442-7601

Washington County:
651-291-6795 After Hours
651-777-5222 HSI

If your clinician is unavailable for an extended period of time, you will be provided with the name of a colleague to contact, if necessary.

FACTS staff can be reached by e-mail at contact@facts-mn.org or at your clinician's individual e-mail address.

If you wish to use e-mail as a means of communication, please complete and sign the following request and acknowledgement form:
 AUTHORIZATION FOR EXCHANGE OF INFORMATION BY ELECTRONIC MAIL
However, due to the insecure nature of electronic communications, please be advised that the privacy of your health information cannot be fully ensured when transmitted by e-mail.


 


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